At NU-IDEAS, we prioritize customer satisfaction and aim to provide a seamless return experience. Our returns policy is designed to ensure that you can shop with confidence, knowing that you have options should you need to return a product.
Our standard return period is 30 days from the date of receipt. To be eligible for a return, items must be in their original condition, unworn or unused, with all tags attached, and in the original packaging. Additionally, a receipt or proof of purchase is required to initiate the return process.
To begin a return, customers should contact our support team via email at support@nu-ideas.shop. Upon acceptance of the return request, we will provide a return shipping label along with detailed instructions on how to return the item. It is important to note that items sent back without prior authorization will not be accepted.
In the event that an item is received defective, damaged, or incorrect, customers are encouraged to inspect their order immediately upon receipt and report any issues to us. This allows us to evaluate the situation and take appropriate corrective action.
There are certain exceptions to our return policy. Items that cannot be returned include perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, and gases are non-returnable. Sale items and gift cards are also excluded from our return policy.
For exchanges, the most efficient method is to return the unwanted item and place a new order for the desired product once the return has been processed.
For customers in the European Union, a 14-day cooling-off period applies. This allows for the cancellation or return of orders within 14 days of receipt, without the need for justification. Similar conditions regarding the item's condition and packaging apply.
Refunds will be processed within 10 business days following the inspection of the returned item. If approved, the refund will be issued to the original payment method. Customers should be aware that it may take additional time for their bank or credit card company to process and post the refund. If more than 15 business days have elapsed since the return was approved and the refund has not been received, customers should reach out to us for assistance.
By adhering to these guidelines, we aim to provide a transparent and efficient returns process, ensuring that our customers can shop with peace of mind.
